Apple apologizes for listening , storing and transcribing conversations

Apple apologizes for violations of privacy resulting from the practice of listening, storing and transcribing conversations with the Siri voice assistant. After the suspension of the grading service, however, staff hired with that task were immediately dismissed.

After the scandal aroused in early August by the news that Apple, as well as Amazon and Facebook, had hired employees with the explicit purpose of listening to users’ conversations with its voice assistant, the giant of Cupertino publicly apologized yesterday for this practice and has made it known that it will change its privacy policy. The grading program, aimed at assessing the quality of responses and interactions with Siri has been officially suspended and will resume only in the autumn. Meanwhile, Apple has made it known that it will take the necessary steps to prevent the transcription and archiving of audio messages and recorded conversations from violating users’ privacy.

“We received their concerns, immediately suspending the process of assessing Siri requests made by individuals and we began a thorough review of our practices and policies,” the statement reads.

Among the proposed changes there is the fact that the storage of the recordings of interactions with Siri will no longer be given as a default, but must be explicitly authorized by users with the opt in option. Moreover, the company makes it known that if it is decided to subscribe to that option, there will be a guarantee that only Apple employees can have access to the audio files, and in all cases in which the activation of Siri will be considered involuntary messages. will be deleted. Finally, only the automatic transcription of computer-generated conversations remains.

However, there is also a negative aspect in this case. In fact, as reported by the Guardian, only in its Cork office in Ireland, Apple would have fired over 300 employees with the task of listening to audio files resulting from interactions with Siri. The staff was placed on the move starting from the outbreak of the case at the beginning of the month, and now the decision to suspend those activities led to their immediate dismissal.

Moreover, these people, some of whom had already raised doubts about the ethics of their work, having been hired through contracts with contractors, have no guarantee whatsoever, and were fired with just one week’s notice, the newspaper still reads British.


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1 thought on “Apple apologizes for listening , storing and transcribing conversations

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